Tonight ` a loved one stripped of her life savings. He's a very evil, manipulative, nasty person. Why wasn't he convicted? It's devastating to hear stories like this. And along came Don. I was dumbfounded. ROLLING STONES' 'SATISFACTION' PLAYS I can't get no satisfaction. Did you try? Yeah, I tried. Not getting much satisfaction. Has anybody seen Mick, Charlie, Ronnie or Keith? A concrete stairwell. (CHUCKLES) And ` BOTH CHUCKLE BOTH CHUCKLE Nah, it's` it has, well, on my side, it's been really positive. how are the masons getting on? It's like jumping on scales in front of all NZ. Able 2015 Welcome to Fair Go. It's hard to know where to start with our first story. The drifter who used an elderly widow like a cashpoint. The bank that let her take out thousands in cash. The police who failed to prove he told lies. The chartered accountant and real estate agent who mentored him. And then there's the whole issue of elder financial abuse. What happened to 90-year-old Daisy Coles could happen to someone you love. 90-year-old Daisy Coles has been forced from her home. I'll be back here next week or before, won't I? She can't have any understanding why she can't stay in her own house. When am I gonna be allowed to come back? So where is Daisy living now? Daisy lives with her daughter now. She can't stay in her home, because he won't leave her alone. He is Jayden Heke. He befriended Daisy and took at least 40,000 from her ` could be 75 grand ` no one's really sure. < And he won't` he refuses to leave her alone. He won't get any money anyway, cos I haven't got any. Heke is... ...a ratbag. ...a ratbag. A ratbag. Grandson Stephen's a wee bit stronger on that. He's a very evil, manipulative, nasty person who likes to exploit vulnerable elderly people. In 2010 he turned up and offered to paint her roof. Do you remember Jayden? Do you remember Jayden? Oh, I think so. I had him paint the roof, I know that. And do you remember giving him money? Yes. I gave him money, unfortunately. This is a recording of Heke visiting Daisy's house a year ago. He calls her Nan and Gran. I don't think he'd come back. The money he got was all so-called loans. < How much money did you give him? I haven't got a clue. I've no idea. I've had a sleep since then. It's gone, and kiss it goodbye. Daisy would pull out chunks of cash from her bank here in Warkworth and hand it straight to Heke, waiting nearby. $10,000 was the biggest single withdrawal in cash, then $8000, 6` blocks of $6000 and $5000 at a time. I don't remember walking out with a lot of money, but I've had a few sleeps since then. I'm sorry. They should've done something when they first realised something was clearly wrong. BNZ staff couldn't stop Daisy taking her own money but did alert the bank's elder-abuse expert. This was first raised to me from the frontline staff. They had a gut feeling that something wasn't right. Daisy insisted everything was fine. Yeah, so how difficult is it when the person involved says there isn't a problem? That's quite often as well, because the people are nine times out of 10 being groomed as well and being told what to say to the, um, frontline staff. Bronwyn got BNZ investigators on the case, Age Concern mucked in and Police were persuaded to take a prosecution. Oh, without Age Concern and Bronwyn, we wouldn't have got him charged in the first place. The police took no notice` no interest in me laying a complaint ` got nowhere. Jayden Heke went on trial here in November 2013 ` just the one charge ` obtaining by deception about $60,000. He got off, charge dismissed. Police failed to prove he told lies. And that is where Don Brash comes in. < Have you ever heard of Jayden Heke? No, I have not. I've never heard his name. Or at least not until I contacted him last year, and this is where things get a bit silly. Don Brash was Jayden Heke's main cover story. In the court ruling, it says Heke claimed to be painting Brash's house with five workmen and hadn't been paid ` that's why he needed money from Daisy. So, when I sent you that court ruling, what did you make of it? I was dumbfounded and, frankly, angry that someone who ripped off an elderly widow for quite a substantial amount of money was able to make the claim and get away with it. Ripped off, says Dr Brash, but, of course, Heke got off. Now, Brash is the only individual mentioned in the ruling, but Police didn't bother contacting him. Well, I think it's very very disappointing. I mean, it's such an obvious thing to check. I mean, I'm not hard to find in the Auck` in the NZ community. Uh, they could easily have asked me, and I could've given them a very easy answer. It's incredible. It's incredible the court just let him walk away scot-free. Police confirm they didn't contact Don Brash but did make numerous other enquiries. There were a number of complicating factors, they say, but can't elaborate further, and they are committed to supporting the vulnerable. As we know, the court case didn't stop Heke approaching Daisy. This man was supportive to Heke. I'm doing a story about Jayden Heke. Alan Morton-Jones was mentor and sponsor to him. Friends with Jayden supported him in his court case. We talked to him as he left an unrelated hearing ` his real estate licence was recently suspended. Do you approve of what Jayden Heke did to Daisy Coles? If you're a reporter, you'll know that's been in front of the police and is already settled. Yes, it was settled, but surely a responsible mentor would have something to say about what his charge did. Do you approve of what Jayden Heke did to Daisy Coles? He wasn't convicted, Mr Morton-Jones, but do you what Jayden Heke did was the right thing to do, sucking all that money from her? That'll be a no comment, then, will it? And there's little sign of contrition from Jayden Heke. Apparently, it's not his fault he hasn't paid back the money. I've talked to Jayden on the phone, but I don't know where he is. We think you and your family should know about him. < Do you think he's still at it? < Do you think he's still at it? Oh, definitely. He's gotta get his money from somewhere. Why do you say that, Daisy? Oh, well, I know if he treats me like that, he'll treat the others like that, won't he? And there are others like Daisy. Age Concern says it sees 2000 cases of suspected financial elder abuse each year. I think it's a huge problem, and I think it's getting bigger. It's devastating to hear stories like this and seeing the vulnerable people that are affected by it. It's not a happy ending for Daisy, but there is some good news. < Would you like your money back? I certainly would, but how can you get it back? You can't get blood out of a stone. But you can get money out of a bank. Ultimately, the BNZ paid a settlement ` more than $40,000. So, what is your message about our elderly? Look after our elderly. Look after them, and make sure that they're not being taken advantage of. That it` it seems to be they are specifically being targeted. They are easy and vulnerable; they're isolated. Easy target. I've had a long email, apparently from Jayden, headed 'The Real Truth'. It says Stephen Judd and his mother are vindictive and evil; they need to apologise to Jayden, get a life and stop their nonsense. It claims Jayden was acquitted because of overwhelming support from business people who like his ethics. There's absolutely nothing in the judgement to support that. He's 'trying to piece his life together', and 'Stuff the Judds!' it says. Age Concern in Rodney, north of Auckland, say they know of two other cases involving Heke. We wanna hear from you if you've had contact with him or you know where he is. Yes, and if you're concerned about your family members, take action ` contact your local Age Concern, and Bronwyn from the BNZ suggests getting statements sent to a second or third trusted person if the account owner will let that happen. I've put more in the Links and Info page on our site. Last thing ` the Real Estate Agents Disciplinary Tribunal is yet to issue its decision on Heke's former mentor, suspended agent Alan Morton-Jones. Now, Madonna, Rihanna, Taylor Swift. Uh, The Boss, The Eagles, Fleetwood Mac. I mean, how many times are you gonna see acts like that in your lifetime? Many of us grew up with the Rolling Stones. SOFT ROCK MUSIC PLAYS Were you upset? Yeah, but you'd be a fool to cry. Fool to cry. All this makes me wonder... # Why, why, why. # Ticked off at Ticketmaster. A concrete stairwell. (CHUCKLES) And remember the Masons? If we were to stop work, we would survive for a month. Something had to give. What's on the list today? We check in with our family on their financial challenge. I've still got $50 in my wallet from last week. Welcome back. Two mates were excited; they'd booked and paid handsomely, and for months they lived the dream. But when they got to their once-in-a-lifetime event, they were shocked to discover what their very good money had got them. Here's Mary-Jane Aggett. CHEERING All right! All right! ROLLING STONES' 'SATISFACTION' PLAYS I can't get no satisfaction. Did you try? Yeah, I tried. Did you try? yeah, I tried. You guessed it ` there was no satisfaction to be had for Chris Batchelor and Finn Hurst. We're all very disappointed. When the two friends heard the Stones were coming to Auckland for a concert, they said, 'Let's spend the night together.' For me, it was my first concert I went to as a kid with my dad, so it's quite a nice memory for me. I used to work for Ronnie in the UK selling his art work. So you actually knew him? Yeah. Well, met him a couple of times, yeah. We both` Yeah, different, sort of, associations. So Chris snapped up four tickets online when they went on sale about a year before the concert. Not cheap, but, yeah. Not cheap, but, yeah. How much did you pay? Um, I think it was 8` 880 or something like that ` $220 a ticket, sort of thing, you know? ROCK MUSIC But it wasn't just the money. It might be only rock and roll, but for property company owner Finn, thoughts of the concert helped him through winter. But when the big night came on November 22 last year, and they got to their seats at Mt Smart,... it was a case of 'has anybody seen Mick, Charlie Ronnie or Keith?' ELECTRIC GUITAR MUSIC Oh, they could hear them, all right; they just couldn't see them. Concrete stairwell. Concrete stairwell. Yeah. Concrete stairwell. Yeah. (CHUCKLES) Yeah, right` right in the middle of your view. Thing is there's absolutely nothing wrong with these seats if you're at a rugby league game when all the action's in front of you, but if you're at a concert and you need to look that way, you're stuffed. It's not a cheap amount to pay for tickets, and you expect to be able to see the stage at least. Were you upset? Yeah, but you'd be a fool to cry. Fool to cry. All this makes me wonder... # Why, why, why. # I was a bit embarrassed, cos it looked like I'd bought the cheapest tickets, but it wasn't really the case. So Chris and Finn, like the good blokes they are, spent Start Me Up, It's Only Rock and Roll... It was a shame to miss the opening of the show as well. ...and at least half of You Got Me Rocking trying to sort it out with Ticketmaster onsite. We found them to be, um, pretty unhelpful, really. They, uh, didn't wanna give us their` their surname, um, gave us a wrong email address, uh, just seemed like they didn't want to know. What did Ticketmaster actually offer you on the night? We got offered some seats that were, uh, in the driving-rain, um, side-on to the stage, so we weren't really, um, prepared to be sitting in the rain. We` We booked undercover seating. Ended up having to come down to about here, where we sat, and we could actually get a` a decent view. SOFT ROCK MUSIC A good view, maybe, but not the $220 view they'd paid for, so after the concert came the paper trail. Finn emailed and emailed, waiting on a friend from Ticketmaster. The, uh, initial response was` was pretty unhelpful, and from there, we` we emailed, you know, four or five times over the course of three or four months and, uh, didn't get or got minimal responses back. How would you describe their customer service? > Almost non-existent, really. Yeah. Poor. So, Fair Go got in touch with Ticketmaster, and wouldn't you know it ` time was on our side. Ticketmaster got hold of Chris and Finn that very same day. Justin from Ticketmaster, general manager, got hold of us and gave me a call, and they've refunded the money in full, so really really happy, and thanks for all your work. Not only that, Ticketmaster told them they've made changes to their seating. They're not selling the` the seats any more, so no one else will have the same experience which we did. I tried, and I tried, and I tried, but Ticketmaster wouldn't talk to Fair Go on camera. Instead, we got this statement out of Australia. Unfortunately, while the process of a refund was approved, this was not communicated to the customer. The refund has since been issued. We are disappointed to hear Chris, Finn and their partners did not have a pleasant experience, and we are also disappointed that, due to human error, their concerns were not handled in a timelier manner by Ticketmaster. ROCK MUSIC So, there's only one thing left to say, really. You can't always get what you want. No, you can't always get what you want. But it you try sometimes,... ...you just might find... (SINGS) You seen the Stones live, Pippa? You seen the Stones live, Pippa? No. No, I haven't. You seen the Stones live, Pippa? No. No, I haven't. Likewise. One day. It'd be pretty cool wouldn't it? So, great that Ticketmaster sorted out Chris and Finn ` So, great that Ticketmaster sorted out Chris and Finn ` BOTH: eventually. Ticketmaster told Chris and Finn they wouldn't sell those seats in the future, and we really hope that's the case. Now, we've been following the financial plight of the Masons. Financial personal trainer Hannah McQueen reckons they were frittering an incredible 50 grand` I know, 50 grand a year, and they committed to doing something about it on camera. This, um, commitment to the nation that we're gonna save this money ` we're, like, 'Hang on a minute. I don't remember agreeing to that.' Like paying for the groceries with cash? What's on the list today? How are they coping? BOTH CHUCKLE Nah, it's been really positive, I think, um, just having this real joint goal. And are they getting ahead? It's like jumping on the scales in front of all of NZ. Welcome back. We all fritter away 15% to 20% of our incomes, says financial personal trainer Hannah McQueen, but we can do something about it, she says, no matter how impossible it seems. And you've been asking how epic fritterers the Masons are doing. Here's Mark with the quite astonishing answer. LIGHT GUITAR MUSIC For Mike and Kirsten Mason, today's the day. This is our first real check-in. For the past three months they've been on a plan to turn their finances around. It's like jumping on the scales in front of all of NZ. Remember they told us they could save $13,000. Can you do it? Can you do it? Oh, completely. No pressure, guys. Like, holy, you know, this, um, commitment to the nation that we're gonna save this money ` we're, like, 'Hang on a minute. I don't remember agreeing to that.' So, how'd they do? All right. Check-in time. We'll tell you in a minute. First, a reminder of how the Masons got into this mess. If we were to stop work, we would survive for a month. Mike works two jobs making six figures but... It appears that there is about $50,000 a year that is going walkabout. Enter Hannah McQueen, financial personal trainer, with a plan to smash out their family-home mortgage of $410,000. We will be able to pay off your home mortgage, which is currently on track to be paid off in 25 years. We'll able to get that down to about five and three quarters. The banks were changed, accounts were reordered and the mortgage restructured into bite-size pieces, but they had to stop frittering, spending on things they didn't really need, so out went the eftpos and credit card and in came cash. What's on the list today? Uh, uh, peanut butter and crumpets. $200 in cash is Kirsten's weekly grocery allowance. They used to spend around $500 a week on food. So, what's different, Kirsten, about shopping on $200 a week? Um, you just have to think about what you need a little bit more, so planning your meals and only buying the things you need rather than just grabbing things off the shelf as you, kind of` as they take your fancy. I've still got $50 in my pocket from last week. Kirsten's picked up work as a teacher's aide ` that helps ` and Mike's been working longer hours at his two jobs. He also makes his own lunch now ` that's a $10 to $15 saving a day. I think you just need to be shamed into change. It's just habit now, so you just make sure you're organised. On the face of it, Mike and Kirsten seem to be fritter-free. It does feel like we're living that differently than we were, you know? It's not` No huge sacrifice is being made. What were once necessities are now luxuries. Can you still afford coffees? Yeah, that's the art of getting other people to pay for stuff. He means getting me to pay. But plan as much as you like ` there's always a curve ball, like an out-of-town wedding and a stag party which Mike had to organise. Normally, you don't have an end to your budget; you just keep on going, and away you go. And I just was, like, 'That's it. I'm out,' and so` and everyone just stepped up, you know, and that's OK. It's OK to run out of money, it's OK to have a limit on what you're prepared to spend, and` and` and people accept that that's fine, and the night didn't stop. The key is that the plan has got to feel effortless. If you're feeling deprived, the plan's not right. You can stick to it, probably, for six weeks, and then you won't care. OK, enough of the preamble. How did they do? So, you'll be interested to know that you are $13,300 ahead of schedule. I'm not sure whether Mike and Kirsten understand what Hannah's just told them,... So ahead ahead? Ahead ahead, yeah. So we were hoping... ...so let's remind them ` on top of the $13,000 they were expected to save under the plan, they've saved another 13 grand. So, there's been a little bit of extra income coming in, which has really helped things, but the majority of that gain is actually due to spending less than what we budgeted. It's crazy news actually. It's quite exciting. It's crazy news actually. It's quite exciting. I don't know how. (CHUCKLES) And Hannah's got even better news for the Masons. You were on track to be mortgage-free by September 2020. The results from the first quarter ` so you're ahead of schedule ` even if you don't maintain that momentum, you've still shaved an additional three months off, so you're down to June 2020. There'll be curve balls ` a large tax bill has just come in, and Hannah wants them to save even more, $20 grand, in the next three and a half months, but they're on track. The 2nd and 3rd quarters we find are the toughest for clients. You start off with a hurrah, do you know what I mean? You're all guns blazing to start with, and it's about keeping that momentum. If we can keep that momentum up to quarter three, then we should be fine. And given that money worries are a major cause of relationship breakdowns and insomnia, that can only be a good thing. Now the women's weekly question ` what's this done for your relationship? BOTH LAUGH Nah, it`s` it's` it has` Well, my side, it's been really positive, I think, um, just having this real joint goal. We're just both really really aligned in what we're trying to do, and it's just been fantastic. We have that quality time that we spend together once a week, going through` going through the budget. (CHUCKLES) going through` going through the budget. (CHUCKLES) Yeah. Yeah. Yeah, nice bottle of wine, you know, calculator, a stack of bills... Very romantic. Very romantic. (CHUCKLES) The Masons are paying for the help they're getting from Hannah McQueen of Enable Me, but they have more than covered that cost. Now, you might want to reinvent your finances in another way that works for you. Tell us your tips for saving, like only using cash for shopping. That's the show, but we will be on Facebook for the next half hour to answer your questions. Our programme is all about your problems, your thoughts. Please do contact us. Yes, we're on Facebook. Email us... Or write to us... Coming up ` something a bit special. Next week, we're going undercover. Yeah, I'll do it. Yeah, I'll do it. I'll do it. Yeah, I'll do it. I'll do it. Really? Garth, it's me. We've got one. Someone's about to go under the social-media microscope ` What we discover might surprise you. an actor with all the answers... Aaron, can you hear me? ...and a fake show. Take one. That raises some big questions for all of us. That is ridiculous. Ah! That was really creepy. Yes. We take you inside the private lives of others. If you value your privacy, you won't want to miss this show. Able 2015